1. Introduction
SmartyMoves, a Manchester-based moving company, uses cookies and similar technologies on our website to enhance your browsing experience for services like house removals, piano moving, packing services, and cleaning services. This Cookie Policy explains what cookies are, how we use them, and how you can manage them. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or phone) when you visit our website. They help us improve site functionality, analyze performance, and provide personalized content. For more details on data collection, see our Privacy Policy.
3. Types of Cookies We Use
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function, such as maintaining user sessions and enabling form submissions (e.g., quote form). These cannot be disabled.
- Analytics Cookies: Collect anonymous data on how visitors use our site, such as pages visited and time spent, to improve performance. Examples include Google Analytics cookies.
- Marketing Cookies: Used to deliver personalized ads and track campaign effectiveness, only with your consent.
- Third-Party Cookies: Set by partners (e.g., social media platforms like Facebook) for analytics or advertising purposes.
4. How We Use Cookies
Cookies help us:
- Ensure the website functions correctly, such as saving your preferences during navigation.
- Analyze site usage to improve content and user experience for services like long-distance removals.
- Personalize content, such as showing relevant service information based on your location (e.g., Bury or Salford).
- Track marketing campaigns to optimize outreach (with your consent).
5. Cookie Consent
When you visit our website, we request your consent for non-essential cookies (analytics and marketing) via a cookie banner. You can accept, reject, or customize your preferences. Essential cookies do not require consent as they are necessary for site functionality.
6. Managing Cookies
You can manage cookies through:
- Cookie Banner: Adjust settings when you first visit our site.
- Browser Settings: Block or delete cookies via your browser’s privacy settings. Note that disabling essential cookies may affect site functionality.
- Opt-Out Tools: Use tools like Google Analytics Opt-Out Browser Add-on for analytics cookies.
For guidance, contact us at info@smartymoves.com.
7. Third-Party Cookies
Third-party services (e.g., Google Analytics, WhatsApp) may set cookies. These are governed by their respective privacy policies, which you should review. We ensure third-party partners comply with UK GDPR.
8. Data Storage and Security
Cookie data is stored securely and retained only as long as necessary. Analytics data is typically kept for 12-24 months, while essential cookies may expire after your session ends. See our Privacy Policy for more details on data security.
9. Your Rights
Under UK GDPR, you have the right to:
- Access data collected via cookies.
- Request deletion of non-essential cookie data.
- Withdraw consent for non-essential cookies.
To exercise these rights, contact us at info@smartymoves.com or +44 751 0077 183.
10. Changes to This Policy
We may update this Cookie Policy to reflect changes in our practices or legal requirements. The latest version will be posted here with the updated date.
11. Contact Us
For questions about this Cookie Policy, contact us:
- Email: info@smartymoves.com
- Phone: +44 751 0077 183
- Address: 13 Woodhouse Road, Manchester, M22 1PZ, United Kingdom
- Data Controller: Britania Logistic Ltd (Registered No: 12660219)
You can also use our contact form. If unsatisfied, contact the UK Information Commissioner’s Office (ICO).
