1. Introduction
At SmartyMoves, a Manchester-based moving company, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including house removals, piano moving, packing services, and cleaning services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect the following types of personal information:
- Personal Details: Name, email address, phone number, and postal address provided when you request a quote via our quote form or contact us at info@smartymoves.com.
- Service Details: Information about your move, such as property type, number of bedrooms, and additional services (e.g., packing, piano moving), submitted through our forms.
- Website Usage Data: IP address, browser type, and pages visited, collected via cookies and analytics tools (see our Cookie Policy).
- Communication Data: Correspondence via email, phone, or social media platforms like WhatsApp or Telegram.
3. How We Use Your Information
Your personal information is used to:
- Provide and personalize our moving services, including generating quotes and scheduling house removals or long-distance moves.
- Communicate with you about your move, including confirmations, updates, and responses to inquiries.
- Improve our website and services through analytics and user feedback.
- Comply with legal obligations, such as record-keeping for tax purposes.
- Send marketing communications (with your consent), such as updates on our services.
4. Legal Basis for Processing
We process your data based on:
- Contract: To fulfill our contract with you for moving services.
- Consent: For marketing communications or non-essential cookies.
- Legitimate Interests: To improve our services and website functionality.
- Legal Obligation: To comply with UK laws and regulations.
5. Sharing Your Information
We may share your data with:
- Service Providers: Third-party partners (e.g., payment processors, analytics providers) who assist in delivering our services, subject to strict data protection agreements.
- Legal Authorities: If required by law or to protect our rights.
- Britania Logistic Ltd: Our parent company (Registered No: 12660219) handles data processing for our services.
We do not sell your personal information to third parties.
6. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site performance. For details, see our Cookie Policy. You can manage cookie preferences through your browser settings.
7. Data Storage and Security
We store your data securely using industry-standard encryption and access controls. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Quote-related data is typically retained for 12 months, while contract-related data may be kept for up to 7 years for tax purposes.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data (where applicable).
- Object to or restrict data processing.
- Request data portability.
- Withdraw consent for marketing or non-essential cookies.
To exercise these rights, contact us at info@smartymoves.com or call +44 751 0077 183.
9. Third-Party Links
Our website may include links to third-party sites (e.g., Facebook, WhatsApp). We are not responsible for their privacy practices. Please review their policies before sharing data.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on this page with the updated date.
11. Contact Us
For questions or concerns about this Privacy Policy, contact us:
- Email: info@smartymoves.com
- Phone: +44 751 0077 183
- Address: 13 Woodhouse Road, Manchester, M22 1PZ, United Kingdom
- Data Controller: Britania Logistic Ltd (Registered No: 12660219)
You can also submit inquiries via our contact form. If you’re unsatisfied with our response, you may contact the UK Information Commissioner’s Office (ICO).
